Over the years, Santiniketan Digital Market (www.sdmarket.in) has built
a base of millions of satisfied buyers by providing them with high quality
service and being responsive to their concerns. We expect third-party sellers
that are using Santiniketan Digital Market (www.sdmarket.in)
Payments to provide the same level of service and responsiveness and to comply
with this Santiniketan Digital Market (www.sdmarket.in)
Payments Customer Service Policy.
If we find that any transaction violates this policy or is otherwise illegal, unsuitable, or results in an unacceptable customer experience, we may take any corrective action that we deem appropriate and is permitted by the Santiniketan Digital Market
Condition of your
You must clearly display an item's condition on your product detail page
if the item's condition not "new". Please note that Santiniketan Digital
Market (www.sdmarket.in) Payments only
considers an item to be new if the following conditions are met: it is unused
and unopened in its original packaging, with all original packaging materials
included; the original protective wrapping, if any, is intact; and the original
manufacturer's warranty, if any, still applies.
For product conditions other than "new," Santiniketan Digital
Market (www.sdmarket.in) strongly
recommends having a close match with the following guidelines. A significant
deviation from these guidelines will be considered a violation of this policy.
Receipt for purchases
You must provide a receipt or confirmation (email or physical) to the
buyer for their purchase. It should include the date of purchase and the price
for a digital transaction and the date of purchase, the total purchase amount,
including shipping and taxes, the shipping address, if the item was shipped and
for each item purchased, a description of the item, the condition of the item
if it is not new, the price of the item, and the quantity purchased for a
physical order. If you provide this product information to Santiniketan Digital
Market (www.sdmarket.in), it must be the
same as what was presented to the buyer when placing their order.
For a physical order, you must communicate a delivery estimate to the
buyer on your order details page or via email We strongly recommend providing a
tracking number to the buyer as well.
shipping, taxes and order modifications
You may charge the buyer an additional amount above the original order
amount, to make adjustments for revision of taxes, shipping cost, and order
For physical orders, you must post a return policy on your website and
make it easily accessible to potential buyers. You must comply with these
policies when a buyer requests a refund, return, or exchange. You are
responsible for managing returns for your orders.
You must post customer service information such as customer service
address, phone number or e-mail address on your website. You should respond to
communication from a buyer within two business days.
law and comply with the terms of that policy. The policy should disclose what
type of information you collect, how it is used, and whether or not you share
the information with third parties. You must also provide your buyers an option
to opt-out of marketing communication.